TIGER RAGS FAQ
Where has Tiger Rags moved to?
We're now located at 1625 East University Drive, across from Auburn High School's Duck Samford Stadium on the corner of East University and Glenn Ave.
Can I park at the new Tiger Rags location during games this year?
No, but when you're done shopping you can drive your car right around the block to Airport Road and catch a ride on the Tiger Transit to the game from the Duck Samford Baseball Parking lot across the street.
Where is my order?
Check your email to see if there is an order confirmation, paypal receipt, or tracking info. If not you can always give us a call at 1-800-288-4437 or 334-887-7781 and we'll be happy to check on it for you.
When will my order ship out?
Usually, we ship out the same day, but if you order comes to us after 3pm CT there's a good chance it will go out with the next days mail. Our E-Commerce department typically does not operate on Saturdays or Sundays, so if you place an order over the weekend, it will go out with Monday's mail.
How long will it take to get my order after I order it?
Depends. If you are in Alabama and you order First Class, always less than 5 days. Outside of Alabama 7-10 for First Class. If you order Priority Mail in Alabama you're looking at 1-2 days. Outside of Alabama 3-5 days. If you order UPS then you can basically select how you want it shipped. Also, feel free to call us and someone in our retail or e-commerce dept can estimate how long it will take.
How do I use my True Blue membership online?
One you've added your items to your shopping cart there is a space on the shopping cart page where you must enter your card number and name on your card. Your card number will be located in the upper right hand side of the card and will begin with the letter T. Once you've verified the information, you will select the check boxes that say "Use as Free T-shirt" next to each shirt you wish to redeem. Once you've done that, you will need to click "Update Shopping Cart" and then you can proceed to checkout!
How do I use my Alumni membership online?
Same as the True Blue membership. On the shopping cart page there is an area for you to type your ID number and your Last Name. Once you verified the information, you can proceed to checkout!
How do I return an item?
Give us a call first if you have any questions. Also, you can just send it back to us, but make sure that you include your name, phone number and a copy of your order if you have it.
How do I exchange an item?
Same as a return. Please, include your name, phone number and a copy of your order if you have it. Also, let us know what item you'd like in exchange for the one sent back.
What if an item I want is out of stock?
I want to pick up my order when I'm in town for the game.
That's no problem. Just select "In Store Pickup" under the shipping options on the payment / shipping page. Just stop by and we'll have it waiting for you so you can grab it and go, or stay and look around.